Shipping Policy
Shipping Methods and Delivery
* All orders are shipped using reliable shipping carriers such as FedEx or USPS, depending on the destination and package requirements.
* We offer worldwide shipping with secure delivery to your doorstep for a flat shipping rate of $200, subject to the shipping terms and destination.
* International orders are shipped within 1–3 business days after payment has been received and cleared.
* Saddles that are in stock and ready to ship will generally leave our facility within 1–3 business days. Processing times may vary depending on order volume and product availability.
* International delivery typically takes 5–15 business days after dispatch, depending on the destination, customs clearance, and local delivery conditions.
* We ship to both residential and commercial addresses.
* Once your order has been shipped, we will email you the tracking information so you can follow your package until delivery.
* You may also track your order through the Order Tracking section on our website.
* If you require a signature upon delivery, please contact us as soon as possible after placing your order.
* Please inspect your package upon delivery. If you notice visible damage or signs of tampering, document the issue with the delivery carrier before accepting the shipment, where possible.
Freight Shipping
Some saddles and larger equestrian products may require special handling or freight shipping, depending on their size, weight, and packaging requirements.
* Freight shipments may require a valid business name and delivery address.
* Certain deliveries may require suitable access for the delivery vehicle.
* If a liftgate is required for delivery, an additional fee of up to $50 may apply where applicable. Any additional charges will be communicated to the buyer before shipment or delivery.
* Customers may have the option to collect their shipment from a nearby freight terminal when available. If this option applies, we will provide the relevant collection details.
* Customers collecting freight shipments must bring appropriate identification and their purchase confirmation.
* International freight shipments are subject to the applicable shipping arrangements, destination requirements, and customs procedures. Any duties, taxes, or import fees not included in the order total are the buyer’s responsibility.
Local Pickup
Local pickup may be available by prior arrangement. Please contact us in advance to confirm that your saddle is ready for collection and to arrange a suitable pickup time.
Business Address: 136 Society Dr, Telluride, CO, United States, 81435
Business Hours:
* Monday–Friday: 8:00 AM–5:00 PM PST
* Saturday–Sunday: Closed
Important Shipping Information
Delivery times are estimates and may be affected by weather conditions, carrier delays, customs inspections, or other circumstances beyond our control.
Please ensure that your shipping address and contact information are correct when placing your order. We are committed to providing reliable shipping and a smooth shopping experience for every customer.
For questions about shipping, tracking, or delivery, please contact our customer service team.