Returns & Refund Policy
At Horse Saddles for Sale, we want every customer to feel confident when shopping for horse saddles and equestrian products. This policy explains the conditions for returns, refunds, cancellations, and exchanges.
Please review this policy carefully before placing your order.
1. Return Eligibility
Return requests must be submitted within 30 days of the delivery date.
To be eligible for a return:
* The saddle must be in the same condition in which it was received.
* The saddle must not have been used for riding, forcefully fitted, altered, modified, or damaged by the customer.
* The saddle must be in a condition suitable for resale.
* The saddle must be returned with its original packaging, accessories, straps, and other included items, where applicable.
* A copy of the invoice or order confirmation must accompany the return.
* Customers must contact us before sending any item back so the return can be reviewed and authorized.
Items returned without prior authorization may experience processing delays or may be refused where permitted by applicable law.
2. Restocking Fee
Approved returns may be subject to a 15% restocking fee, provided the fee was disclosed before purchase and is permitted by applicable law.
Any applicable restocking fee will be deducted from the eligible product refund.
Original shipping charges are generally non-refundable unless the return results from an error on our part, such as shipping the wrong saddle or supplying a saddle materially different from the product ordered, subject to applicable law.
3. Non-Returnable Items
Certain items may not be eligible for return, where permitted by applicable law. These may include:
* Saddles clearly marked as non-returnable on the product page before purchase.
* Custom-made or specially commissioned saddles where the non-returnable conditions were disclosed before purchase.
* Saddles that have been used for riding or show significant signs of wear.
* Saddles that have been altered, modified, repaired, or damaged after delivery.
* Saddles returned with missing essential accessories or components originally included with the order.
* Products returned in a condition that prevents resale for reasons attributable to the customer.
We reserve the right to inspect returned products before determining whether a refund is appropriate.
These exclusions do not limit any consumer rights that cannot legally be excluded, including applicable rights relating to defective, damaged, misdescribed, or incorrectly supplied products.
4. Damaged, Defective, or Incorrect Saddles
Please inspect your order as soon as reasonably possible after delivery.
If you receive:
* The wrong saddle,
* A saddle damaged during shipping,
* A saddle with a significant undisclosed defect, or
* A saddle that materially differs from its description or photographs,
please contact us promptly so we can investigate the issue.
When contacting us, please provide:
* Your order number,
* Your full name,
* A description of the problem,
* Clear photographs of the saddle, and
* Photographs of the packaging if shipping damage occurred.
If we confirm that the issue resulted from our error or that the product was materially misrepresented, we will provide an appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, an authorized return, or a refund.
We will provide instructions for returning the item where a return is necessary.
5. Return Shipping
Unless a return is necessary because of our error or another circumstance for which we are responsible under applicable law, customers are responsible for return shipping costs.
Customers must package returned saddles securely to prevent damage during transportation.
Because saddles can be bulky and valuable, we recommend using a reputable shipping carrier with tracking and appropriate insurance.
We are not responsible for loss or damage caused during return shipping to the extent that we are not legally responsible for the carrier or the shipping arrangements.
If a return is due to an incorrect or materially misdescribed product supplied by us, we will provide appropriate instructions regarding return shipping and any applicable reimbursement.
6. Refund Processing
Once we receive a returned saddle, we will inspect it to determine whether it meets the applicable return conditions.
We will notify you of the outcome of the return review.
Approved refunds will be issued to the original payment method whenever reasonably possible.
Please allow 7–10 business days after refund approval for us to process the refund. Additional time may be required for your bank, card issuer, or payment provider to make the funds available.
Any applicable and lawfully disclosed restocking fee will be deducted from the refund amount.
If a refund is delayed beyond the stated processing period, please contact our customer service team for assistance.
7. Original Shipping Charges
Original shipping charges are generally non-refundable for returns requested for reasons such as a change of mind, ordering the wrong size, or choosing a different saddle, subject to applicable law.
Shipping charges may be refunded where:
* We shipped the wrong saddle.
* The saddle was materially different from the product ordered.
* The saddle arrived damaged or defective in circumstances for which we are responsible.
* A refund of shipping charges is otherwise required by applicable law.
Customs duties, import taxes, brokerage fees, and similar charges imposed by government authorities or third-party carriers are generally outside our control. Their refundability depends on the applicable rules and the circumstances of the order.
8. Order Cancellation Policy
Customers may request cancellation before an order has been shipped or handed over to the shipping carrier.
To request cancellation, contact us as soon as possible and provide your order number.
Once an order has been shipped, it will generally be handled under the applicable return conditions rather than as a cancellation.
Custom-made or specially commissioned saddles may be subject to cancellation restrictions or reasonable charges where these were clearly disclosed before purchase and are permitted by applicable law.
If an order is cancelled before shipment, any eligible refund will be issued to the original payment method. Any permitted cancellation fee must have been disclosed in advance.
We cannot guarantee that a cancellation request will be successful if the order has already entered the shipping process.
9. Saddle Size, Fit, and Product Selection
Customers are encouraged to review the product description, measurements, materials, design, and other available details before purchasing a saddle.
Saddle fit can vary depending on the horse’s build, the rider’s needs, and the saddle’s design. If you are unsure which saddle is suitable, we recommend contacting us before placing your order.
A return requested because a saddle does not fit the customer’s horse or rider may be subject to the standard return conditions, return shipping costs, and any applicable restocking fee, where permitted by law.
If we supplied a saddle that materially differs from its advertised specifications or from a specific written confirmation we provided, please contact us so we can review the issue.
10. Exchanges
If you would like to exchange a saddle for a different model, size, or style, please contact us before returning the original item.
Exchanges are subject to product availability, return eligibility, and any applicable price difference or shipping charges.
If the requested replacement saddle is unavailable, we will discuss the available options with you.
Where an exchange is not possible, an eligible refund may be offered in accordance with this policy and applicable law.
11. How to Request a Return
To request a return, contact Horse Saddles for Sale using the customer service contact information provided on our website.
Please include:
* Your full name,
* Your order number,
* The name or description of the saddle,
* The reason for your return or exchange, and
* Clear photographs where relevant.
Please wait for return authorization and instructions before shipping the item back.
Returned items must be sent to the return address provided by our team. Do not assume that the business address listed on our website is the correct return destination unless we confirm it.
12. Policy Transparency and Consumer Rights
Horse Saddles for Sale aims to apply this policy fairly and consistently to eligible orders.
Nothing in this policy is intended to remove, restrict, or override consumer rights that cannot legally be excluded under applicable law.
If any provision of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will take precedence.
13. Contact Us
If you have questions about returns, refunds, exchanges, or order cancellations, please contact our customer service team using the contact details published on our website.
Business Name: Horse Saddles for Sale
Website: https://horsesaddlesforsale.com/
We appreciate your business and are committed to providing a clear and fair shopping experience for customers purchasing horse saddles and equestrian products.